Policies

Shipping policy

Orders placed by 12 PM EST Monday-Friday, and the weekends will have a processing time of 1-5 business days. Holidays may have exclusions, please check updates during the holiday seasons.

 

Returns & Exchanges

Due to the nature of our products, and safety and contamination concerns, we are not able to resell any item after it leaves our shelves. As a result, we do not accept returns. Please be sure to thoroughly read product descriptions and be confident in your selections before finalizing your order.

 

Pre-Orders

All bar soaps on this site are currently made using the cold process method, which requires a curing time of at least 4 weeks. Some items might be listed as a pre-order, and if purchased, will ship only after the date mentioned in the product description. This requirement is not only for your safety, but to also ensure that you'll have a bar of soap that will be long-lasting.

 

 

Payments

We accept all major credit cards. There is no surcharge for using your either payment method. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information can cause a delay in processing, or cancellation of your order.

 

Sales Tax Charges

Shea Cafe' LLC shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the state of MD. For orders shipped to other states, you are solely responsible for all sales taxes or other taxes.

Ingredient Disclaimer - The Necessary Truth

Regulations set forth by the FDA prohibit bath and body companies from making health-related claims about beauty products. I am not a medical or healthcare professional and do not claim that the use of my products may have a positive effect on pre-existing physical and/or mental health conditions. The information in my listings pertains to the properties of specific ingredients used in my products. Please consult a medical professional for treatment of serious skin conditions. As always, I recommend speaking with your health care provider prior to using any skin care product while pregnant and or while nursing.